Zurcher Kantonalbank

Reimagine the banking experience for the new era.

Client:
Zurcher Kantonalbank
What we did:
Research & Insights, Brand Strategy, Customer Journey Mapping, UX & UI Design, Communications Design, Retail Design, Format Strategy, Digital Interaction Design, Touchpoint Innovation

The challenge

To develop a new strategic vision in response to evolving customer needs and aspirations, the exponential growth of digital platforms and tools, and the changing attitudes towards traditional advertising and marketing channels

Zkb stettbach 0663

Our approach & solution

As a key part of the new vision, we developed a new concept for their branches. Here customers can access instant banking, recharge and refocus, and even kick-start their big idea.

Key insight: Any brand, regardless of category or sector, that helps people on their journey, will thrive in the new era.

The solution helps make the transition from transactional branches that help customers with banking-only services, to a versatile space for personal progress and financial wellbeing by bringing together the benefits of physical, digital and human experience.

The first iteration of this vision is a compact ‘on-the-go’ format - a ‘test and learn’ pilot as the bank continues to evolve its proposition and range of services to address changing customer needs. This pilot consists of a new range of services with interactive advice tools, free workshops on digital channels and coffee-to-go.

Strategic shift: To inspire personal progress and financial wellbeing, helping people feel motivated about their future – from saving and investing, to progressing in life, work and business.

We are already working on the next big step: the further development of a large branch at a central location.” Peter Luginbühl
Head of Private Banking Market Area.

Let's make something great together. Contact us to start the ball rolling.

Get in touch today:

5–8 Hardwick Street
London
EC1R 4RG

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