News

Sharp and sophisticated

Customer service is a very important part of beauty retail. Yesterday we took a walk down to Covent Garden to see what beauty stores had to offer.

Jacob modaberi headshot
By Jacob Modaberi
Posted 24. 07. 2015
Covent Garden 004

Customer service is a very important part of beauty retail. Yesterday we took a walk down to Covent Garden to see what beauty stores had to offer.

We were pleasantly surprised at the level of service in the stores we visited, with many staff taking time to have a conversation and talk through the products they offered. Almost going above and beyond the service you’d expect.

Covent Garden 004

We visited Penhaligon on Wellington Street. From the moment you walk in you are welcomed by friendly staff and a statement table with an array of sample fragrances. We delved right in to smell the fragrances where you will find a scent for every taste. At this point we found that the expert knowledge provided by the staff was incredible describing each scent and the inspiration behind them, showing a real interest in our needs as customers. Having tested a range of fragrances, we were provided with samples of our favourite scents to take home.

Barber chair

Just when we thought the customer service couldn’t get any better I was offered a complimentary classic beard trim to celebrate the launch of No.33 Eau de Cologne. The complimentary grooming treatments come courtesy of fabled London barber Jack the Clipper until August 16th. Make your appointment by calling 0207 240 6256 or visiting the store.

Related Stories

arrow-down icon arrow-left icon arrow-right icon back icon button-box_2_blocks icon button-box_3_blocks-c icon button-box_3_blocks-d icon button-box_3_blocks-stacked icon button-box_3_blocks icon button-box_4_blocks icon button-box_5_blocks-alt icon button-box_5_blocks icon caret-down icon close icon d-p icon dot icon dots-column icon dots-nine-01 icon dots-trio icon facebook icon fast-forward icon forward icon hamburger-cross icon hamburger icon instagram icon letter icon link icon linkedin icon mail icon pattern-dots-white icon pattern-dots icon pattern-smile-white icon pattern-smile icon pattern-wave-white icon pattern-wave icon pattern-zig-white icon pattern-zig icon pause-button icon pink-waves icon play-button icon rewind icon search icon smile-column icon smile-trio icon twitter icon wave-column icon waves-citrine-line icon waves-citrine-square icon waves-rect icon waves icon youtube icon zig-line-pink icon zig-line icon zig-square icon