Volkswagen

The joy of Volkswagen life

Client:
Volkswagen
What we did:
Research & Insights, CX Strategy, Retail Strategy, Format Strategy, Retail Design, Communications Design, Brand Collateral, Digital Interaction Design, UX Design, Motion Graphics, Content Creation
Awards
Design Week Awards

The Challenge

Once, owning a car was essential; now it's seen as a hassle compared to other forms of transport. For a brand like Volkswagen, that’s a problem. For over 80 years, it was all about the pleasure of owning a car, but now millennial consumers are turning away from traditional dealerships and opting for urban, app-based transport solutions. It was time to rethink the car dealership, find new ideas for new customers and put the excitement and pride back into owning a car.

Volkswagen Strategy

The Solution

Human stories beat technical specifications. With this insight, we explored ways to remind customers of the joy of car ownership. At Birmingham’s Bullring Centre, we brought to life a new vision for car dealerships, with an engaging, inviting space for customers to connect driving with passions like outdoor pursuits, extreme fitness and travel. Once a customer had reconnected with car ownership, we made the purchase process super-simple – from an initial enquiry to walking away with a new or pre-owned Volkswagen.

Customer can explore the brand and models through a digital wall that mixes objects, film and animation. Arranged on shelves, objects trigger stories that play out on the wall and encourage interaction in a playful way.

Benefits of owning a Volkswagen are showcased through editorial content on large magazine lightboxes.

Cars ready at the test drive pod in the car park.

VW10015 H

Awards

Design Week Awards 2018
Winner Best Retail Interiors

What our client says   

The store allows us to try new ways of bringing our cutting edge products and technologies to the public in their usual retail environment. It is all about presenting our cars and services to the public in a place that is really convenient for them.” Alison Jones
Director of Passenger Cars, Volkswagen UK

Let's make something great together. Contact us to start the ball rolling.

Get in touch today:

5–8 Hardwick Street
London
EC1R 4RG

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