Revolutionary concept with infinite choice & instant gratification

What we did:
Experience Strategy & Ideation, Customer Research & Profiling, Brand Positioning, Customer Journey Mapping, Retail Design from boutique to flagship, Format Strategy, Digital Interaction, UX & UI, Communications Design
The Drum

The Challenge

Having previously worked with Central Europe’s largest footwear retail company CCC, we were approached once again with a brief for their online Polish footwear brand, Eobuwie. It had to be future-fit and in-step with the changing pace of retail, responding to the way people now shop in an inventive and impactful way. The brand also wanted to make sure its retail experience appealed to those beyond its online audience.

Eobuwie interior design

Our approach & solution

A sector-disrupting retail experience, bringing the best of online and offline retail together in the brand's first physical store. Building on its dominance in e-commerce, the store blends digital and physical and makes shoe shopping more exciting and easier than ever before.

Key insight: Success will not happen by creating a slower, less convenient version of an online store.

Born out of a new type of customer experience proposition and customer journey, the store has no physical product in the space. Shoppers browse through the collections and recommendations on tablets and select what they’d like to try or purchase, with products quickly brought to them from the vast stockroom. The solution combines the speed and ease of online shopping, with human help and instant gratification.

Strategic shift: From an online-only offer in competition with comparable e-com offerings to a connected, convenient and enjoyable retail experience that sets itself apart.

The stockroom houses over 110,000 products, with boxes arriving through the racking behind the cash desks, creating an element of retail theatre.

An immersive thread of digital content lines the store showcasing the brand's full offer – some 450 brands and 40,000 styles - replacing traditional VM, creating a lively but minimalist environment.

EOB0289 H


Shop! Design Awards 2020
Silver Award in Softline Speciality 3,001 - 7,500 sqft
The Drum Design Awards 2019
Retail/Pop-Up Retail Design category winner
Euroshop RetailDesign Award

What people are saying

One space, two speed settings, delivering a multi-appeal operation for the self-service generation.” Katie Baron

We’re dedicated to helping brands make meaningful connections with people.

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