Marks & Spencer

Effortless inspiration for life

Marks & Spencer
What we did:
Experience Strategy & Ideation, Customer Experience Strategy, Retail Flagship Design, Format Strategy, Communications Design

The Challenge

To create a design vision and store concept to revitalise the non-food experience, creating a concept that delivers on the brand goal to be, relevant, ownable, authentic and engaging.

Our Approach & Solution

The concept features key anchors, beauty, home fragrance and footwear all have a very distinct identity, created with the use of a very natural palette of complimentary materials. Brands and Sub-Brands are featured across all departments, helping the visitors navigate the space.

The space is flexible, with a very consistent approach to perimeter merchandising across all product groups and a series of stand-out moments centre floor that create the drama. There is an emphasis on service, with enhanced fitting rooms and the introduction of self-serve tills to deliver an effortless experience.

What our client says

Oh and the new M&S in Stevenage is outrageously good” Liam Gallagher
Singer Songwriter

Let's make something great together. Contact us to start the ball rolling.

Get in touch today:

5–8 Hardwick Street

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