Marks & Spencer

Effortless inspiration for life

Client:
Marks & Spencer
What we did:
Experience Strategy & Ideation, Customer Experience Strategy, Retail Flagship Design, Format Strategy, Communications Design
Where
UK

The Challenge

To create a design vision and store concept to revitalise the non-food experience, creating a concept that delivers on the brand goal to be, relevant, ownable, authentic and engaging.

Our Approach & Solution

The concept features key anchors, beauty, home fragrance and footwear all have a very distinct identity, created with the use of a very natural palette of complimentary materials. Brands and Sub-Brands are featured across all departments, helping the visitors navigate the space.

The space is flexible, with a very consistent approach to perimeter merchandising across all product groups and a series of stand-out moments centre floor that create the drama. There is an emphasis on service, with enhanced fitting rooms and the introduction of self-serve tills to deliver an effortless experience.

What our client says

Oh and the new M&S in Stevenage is outrageously good” Liam Gallagher
Singer Songwriter

Let's make something great together. Contact us to start the ball rolling.

Get in touch today:

5–8 Hardwick Street
London
EC1R 4RG

Related Projects

arrow-down icon arrow-left icon arrow-right icon back icon button-box_2_blocks icon button-box_3_blocks-c icon button-box_3_blocks-d icon button-box_3_blocks-stacked icon button-box_3_blocks icon button-box_4_blocks icon button-box_5_blocks-alt icon button-box_5_blocks icon caret-down icon close icon d-p icon dot icon dots-column icon dots-nine-01 icon dots-trio icon facebook icon fast-forward icon forward icon hamburger-cross icon hamburger icon instagram icon letter icon link icon linkedin icon mail icon pattern-dots-white icon pattern-dots icon pattern-smile-white icon pattern-smile icon pattern-wave-white icon pattern-wave icon pattern-zig-white icon pattern-zig icon pause-button icon pink-waves icon play-button icon rewind icon search icon smile-column icon smile-trio icon squares icon twitter icon wave-column icon waves-citrine-line icon waves-citrine-square icon waves-rect icon waves icon youtube icon zig-line-pink icon zig-line icon zig-square icon